What is EQ's coupon policy and promo restrictions?Updated a month ago

At Equilibria, we love to offer special promotions throughout the year — and we want to make sure you have all the details to get the most out of them. Here’s what to know about how our coupon codes and promotions work:

📬 Where can I find promotion details?

Every EQ promotion includes specific terms, including expiration dates and any restrictions:

• Marketing emails will include these details in the email footer

• Ambassadors are asked to clearly communicate any promo limitations when sharing their codes
  
  

🛒 Who is eligible for promotions?

• Many promotions are valid only for first-time purchases and do not apply to subscription renewals

• Some codes are exclusive to active subscribers or current members

• If a code isn’t working, make sure you’re logged into your account — and reach out to [email protected] if issues persist
  
  

🔑 How do I apply a coupon code?

• Enter the promo code at checkout — it must be applied before your order is placed

• Promo codes apply to merchandise only — not gift cards, shipping, or taxes

• Only one coupon code may be used per order

• Coupon codes are not redeemable for cash
  
  

🚫 Can I apply a coupon after placing my order?

Unfortunately, we’re unable to retroactively apply discounts to completed orders. If you have questions about a promotion, we recommend reaching out before completing your purchase.

For help with any promo-related issues, feel free to contact our Member Support team at [email protected] or via our contact form— we’re always happy to assist!