Where is my order?Updated a month ago

This article covers order status, tracking issues, and shipping timelines

To see the status of your order, log into your Equilibria account using the link below and click on the order in question under your order history.

https://shop.myeq.com/account/login

📧 I haven’t received a shipment notification

• It can take up to 48 hours for orders to process when in-stock at our fulfillment center

• If it’s been more than 48 hours, feel free to email our Member Support team at [email protected]

• Certain email providers can be very strict about what they pass through to your Inbox - we recommend saving [email protected] to your contacts so tracking emails reach your inbox.
  
  

🚚 Tracking shows “Delivered” but my order isn’t here

The free shipping service that we provide quotes delivery within 5-10 days.

We have great admiration for all shipping providers and delivery people. We have seen some interesting things happen with tracking and have a few reported cases where a parcel was marked as 'Delivered' but then not delivered until a day or two later. 

• Double-check your shipping address in the order confirmation.

• Wait 1–2 days — many packages arrive shortly after the initial delivery scan.

• If the address was incorrect or there is still no sign of your order, reach out to our member support team.

Reach out to us at [email protected] or fill out our contact form   — we’re happy to help.

↩️ Tracking shows “Returned to Sender”

If your order is unexpectedly returned, please contact us with your intended shipping address at [email protected]. We’ll work with you to get your items to the right place.