Tracking shows that my order was marked as “Delivered”, but I have not received it yet.Updated 7 months ago

The free shipping service that we provide quotes delivery within 5-10 days.

We have great admiration for all shipping providers and delivery people. We have seen some interesting things happen with tracking and have a few reported cases where a parcel was marked as 'Delivered' but then not delivered until a day or two later. 

First, double-check the shipping address on your order confirmation. If it is correct, please give it an additional couple days to arrive. Then, if you have not received it by that point, please reach out to us via our contact form or by emailing [email protected].

If the shipping address was incorrect, please contact our Member Support team via our contact form or by emailing [email protected].