How do I schedule a Wellness Coaching Session and what can I expect?Updated 2 months ago
Everything you need to know about getting connected with Equilibria 1-on-1 Support. A guide for new or curious members
At Equilibria, every purchase comes with access to our Member Education team made up of Certified Wellness Coaches—trained educators ready to help you build a personalized routine and get the most out of your products.
Here’s how to get started and what to expect:
💬 What is a Wellness Coaching Session?
A Wellness Coaching Session is a complimentary 1-on-1 phone call with a Certified Wellness Coach. Sessions are available to any EQ member who has purchased a product—and we’re happy to support you before you purchase as well.
Your session includes:
Personalized dosage support and education about your EQ products
Guidance on ways to incorporate new structures in your daily routine
Space to ask questions and reflect on your wellness goals
Want a deeper dive? Check out this blog post on What to Expect During Your Wellness Coaching Session.
👩🏫 Who are your Certified Wellness Coaches?
Equilibria’s Certified Wellness Coaches (CWC) are experienced wellness educators with backgrounds in science, naturopathic care, health, and cannabis-related fields. Each expert holds a certification from Catalyst Coaching Institute, with hours of training in motivational change.
While they are not medical professionals, they provide evidence-based education about CBD, hemp, and functional ingredients to help you build a personalized wellness routine.
Their role is to guide—not prescribe, and they are:
Supportive: Focused on helping you feel balanced and empowered
Evidence-based: Backed by the latest research in plant-based wellness
Non-commissioned: Here to support—not sell
The Member Education team is also committed to ongoing internal education as the science around plant-based therapies evolves. For more on our education philosophy, visit EQ Wellness Coaches: What Makes Us Different?
Please note: Our coaches do not provide medical advice. All communication is for informational purposes only and should not replace professional medical guidance. We always encourage you to consult your healthcare provider when introducing new supplements into your routine.
📆 How do I schedule a session?
You can book your complimentary session at any time:
👉 Schedule Your Wellness Coaching Session
Pro Tip: Try your EQ routine for at least a week before booking. That way, you’ll have a better sense of what’s working and where support is needed.
We also offer email-based support! If you'd prefer to communicate that way, send us a note at [email protected].
✏️ Do I need to prepare anything?
Once you successfully book your Wellness Coaching Session, you'll receive an email confirmation with the details. Then, your Certified Wellness Coach will give you a call at the number listed on your intake form when it comes time for your appointment!
There’s no prep required, however, we do suggest trying a routine before connecting on the phone. Taking notes can help your coach fine-tune your plan. Take note of:
What dose you’re taking and when
How you feel before and after
Any subtle shifts in sleep, mood, or discomfort
Need help getting reflecting on how you’re feeling? Try asking:
“Did I feel more balanced or calm today?”
“Did I wake up more refreshed?”
“Did anyone notice a shift in my energy or mood?”
If you haven’t made a purchase yet, you’ll chat with a coach about which products best fit your goals. You can also try taking our product finder quiz here.
📞 How will I get ahold of my Certified Wellness Coach for my consultation?
Your Certified Wellness Coach will call the number you provided on your intake form at the time of your appointment.
Need to change your number? Email [email protected] in advance of your call.
🚫 Please note: We’re currently unable to make international calls.
🔁 What if I need to reschedule?
No problem! Click the “reschedule” link in your confirmation email to pick a new time.
Can’t find your confirmation email? First, check your junk or spam folder. Still stuck? Reach out to [email protected] and we’ll help.
💡 Didn't receive your confirmation email?
You should receive one automatically once your appointment is booked. If not:
Check spam/junk
Try booking again here
If still no luck, email [email protected]
🔄 Need to adjust your routine after a call?
We’d love to help. You can book a follow-up session or email your coach in the email that will be provided directly after your call.
Learn more in our follow-up guide:
👉How do I follow up after a Wellness Coaching Session?